Question 1

Appointment Time

Accepted Answer

Due to the mobile nature of our work your appointment time is a rough estimate. 
It is incredibly hard to estimate the amount of time it will take to groom a cat as they are very sensitive animals which require a lot of patience. 
Cat condition, behaviour, traffic, roadworks etc are all unpredictable factors which play a role in our timekeeping abilities. We thank you for being mindful of this.
We will keep you updated on the day of your appointment for a more accurate arrival time.

Question 2

What If You Cant Groom My Cat?

Accepted Answer

This is our most frequently asked question and one that we often prove is just first-time parent nerves.
We have never met a cat who wouldn’t tolerate our zero-restraint technique and regularly see owners shocked at how well their cat adapts to our cat-led grooming practices - where we take the time to figure our your cat’s unique touch sensitivities and behavioural reflexes.

For your peace of mind, however, if we decide in our professional opinion that your cat shows signs of not tolerating the groom (e.g panting/drooling) then you will only be charged your deposit fee and nothing further. 
You are more than welcome to request we return on another day to resume grooming in this instance, but you will not be charged an additional fee for this. Or you can decide to not have a follow-up appointment at all. Again, we have never had a cat respond this way and it is merely for client’s peace of mind before they see how our grooming techniques work!

We are feline first-aid trained and are experts in feline behaviour which enables us to carefully monitor your cat’s stress levels and read their cues. We will never force a cat to be groomed, we will only find out their handling toleration scale and work around it - it is a slow learning process but the results are worth it! And we are so grateful to have so many clients who have trusted this process and worked with us to help prove that gentle, holistic and zero-restraint grooming WORKS!​​

Question 3

Do We Ever Sedate Cats?

Accepted Answer

We NEVER sedate cats under any circumstances. We advocate for non-restraint and non-sedative grooming and use gentle handling techniques & behavioural cues to monitor your cat and keep them calm during their groom.
We will refuse service if you have sedated your cat before their groom; this includes if the medication has been prescribed by a vet.
This does not include catnip, silver vine and Feliway calming sprays/plug-ins.

Question 4

Can We Groom A Cat With Fleas?

Accepted Answer

Unfortunately we can’t groom cat’s with fleas under any circumstances‼️

We take pride in the hygiene of our tools and although they are disinfected and treated between every client, fleas are something we do not take ANY risks with.

Our clients give us an unbelievable amount of trust - allowing us to enter their homes, handle their beloved pets….. We would not disrespect them by risking carrying fleas into their homes under any circumstances.

This means that if fleas are discovered during your groom we must cancel ALL of our subsequent appointments until we have fully treated our clothes, tools, case, car etc. Not to mention we need to fully replace our clipper filters which are extremely costly.

This significantly impacts our income and means other cats need to wait longer timeframes to benefit from our services. Please do not book an appointment if you are fully aware your cat has fleas as this causes serious delays to our services and may prevent us accepting further bookings from you.

Please note that if fleas are discovered during a groom there will be a charge of £40 to cover these treatments, whether the owner is aware of them or not.

We hope everyone understands that we have to be strict on this policy to uphold our high grooming standards which we are SO proud of❤️

Question 5

How Long Does A Groom Take?

Accepted Answer

A groom can vary between roughly 45-90 minutes per cat depending on the services required. If having more than one cat groomed we will divide the cats between ourselves and groom two at a time, shortening the duration of the groom

Question 6

Do We Need Access To Running Water?

Accepted Answer

We do not need access to running water as we use leave-in shampoo and conditioner.

Question 7

Do I Need To Help The Groomer Hold My Cat?

Accepted Answer

Please refrain from trying to hold or reposition your cat while we groom them. A lot of the time we let them roll around and have a wriggle to ensure that they do not feel restrained. Letting them feel this freedom is a vital part of our grooming process.
We know it can be tempting to try to help, but trust the process and your cat will be much calmer for it.

Question 8

Does It Leave A Mess?

Accepted Answer

Our equipment is designed to catch & vacuum the fur as we are working, leaving minimal (if any) clean up afterwards.

Question 9

Do I Need To Move Furniture?

Accepted Answer

No need to move furniture, we will work with the space we have.

Question 10

Do I Need To Prepare Anything?

Accepted Answer

You do not need to do anything to prepare as we bring everything with us and set up at the beginning of the groom.
We recommend that you have your cat in the room that you would like them to be groomed in for us arriving.
You do not need to have your cat in a carrier, just let them chill on their favourite cushion, bed or cat tree whilst awaiting our arrival.

Question 11

Do I Need To Leave The Room?

Accepted Answer

We require the owner or a relative known to the cat to be present during the groom.
This is so the cat feels the comfort of a familiar face. It is also necessary for insurance purposes.

Question 12

Will You Think I Am A Bad Owner If My Cat Is Matted?

Accepted Answer

Please rest assured that we never judge, regardless of the condition of your cat.
We hear regularly that people feel embarrassed to reach out as they don’t want us to think they are “bad owners”.
The thing to remember is that reaching out shows how much you care about your pet and that is what we see when we meet a new client.
We are here to help you!

Question 13

Where Do We Groom Your Cat?

Accepted Answer

We groom your cat in their own home - please note we do not have a van.
Grooming a cat in their home where they recognise their own scent and surroundings keeps them from becoming stressed.
Removing a cat from their home can cause them to become too stressed to be handled and can be too much change for them in one day. Grooming requires baby steps.
Any room is suitable to groom in, however we recommend a room with a door which can be closed. This prevents cats from disappearing and finding hiding spots around the house, like the Houdini’s they are well known to be!
Our usual grooming spaces include living rooms, kitchens and conservatories. We will work where your cat is comfiest.

Question 14

Service Eligibility

Accepted Answer

Divine Feline Scotland hold the right to refuse a service if it is not in the best interest of your cat.

For example, if you have requested a dental treatment but we discover a dental issue requiring veterinary attention, we will not provide the service as to ensure we do not aggravate an existing condition.

FREQUENTLY ASKED QUESTIONS